Request a Return

We want you to feel confident when shopping with ARTIVE. As a consumer, you have the right to cancel your purchase within 14 days of receiving your order.

If you wish to exercise your right to cancel, simply let us know within this 14-day period. You do not need to provide a reason for your return.

Before You Start Your Return

Before submitting your return request, please read our Return Policy carefully. It contains full details about our return terms, how the process works, and what applies to your order.

Please note that return shipping costs are the responsibility of the customer. The cost of return shipping will be deducted from your total refund, so there is no need to pay for the return shipping separately.

Start Your Return

To request a return, please complete the form below with your order details and the requested information.

Once you have submitted the form, we will review your request and get back to you with the next steps and return instructions. Please do not send your order back before you have received these instructions from us.

If you have any questions about your return or right to cancel, you are always welcome to contact us – we’ll be happy to help!

Enter Your Details

I confirm that I have read and acknowledged the return policy and hereby wish to exercise my right of withdrawal. *