Returns

Order Cancellation
  • You can cancel your order within 1 hour of placing it and receive a full refund.

  • As our paintings are made to order based on your selections, we begin processing your order shortly after it has been placed. For this reason, cancellations are only possible within the first hour.

  • To cancel your order, please contact our customer service as soon as possible and provide your order number.

  • Once the cancellation period has passed, our standard terms for cancellations and returns apply.
Return policy
  • When you shop with us, you have a 14-day right of withdrawal. This means that you can withdraw from your purchase by notifying us within 14 days from the day you, or a person appointed by you, received your order.

  • Please note that the right of withdrawal does not apply to products that have been made or customized according to your specifications, such as personalized or custom-made products.

  • When returning an item, it must be sent back in the same condition as when you received it.

  • If the product has been handled beyond what is necessary to assess its nature, characteristics, and functionality, the refund may be reduced by an amount corresponding to the resulting decrease in value. In such cases, we reserve the right to deduct this amount from your refund.
Undo a purchase
  • If you wish to exercise your right of withdrawal, you must notify us within 14 calendar days of receiving your package. Requests submitted after this period has expired will not be processed.

  • As a customer, you should therefore take our opening hours into account to ensure that your request is handled in time. You can find our customer service opening hours in the footer at the bottom of our website.

To exercise your right of withdrawal, please use our contact form on the website. Please provide the following information when contacting us:

  • Name and email address
  • Order number
  • Invoice number, if applicable
  • Product name
  • Date the item was received

To assist you as effectively as possible, we may need to request additional information beyond what is listed above.
Create a Return
  • Returns must always be registered with us before the product is sent back. When you contact us regarding a return, we will guide you through the process via email. Once your return has been approved, you will receive a digital return label to use when sending the item back.

  • When exercising your right of withdrawal, the product must be returned in substantially unchanged condition. You have the right to inspect and handle the product to the extent necessary to establish its nature, characteristics, and functionality.

  • When exercising your right of withdrawal, you are responsible for the cost of return shipping. The return shipping cost will be provided when your return is approved and will be deducted from the amount refunded to you.

  • The product must be securely packaged and, where possible, returned in its original packaging or other equivalent protective packaging to minimise the risk of damage during transit.
Refunds
  • Once we have received and approved your return or complaint, the refund will be issued to the same payment method used for the original purchase, unless otherwise agreed. We aim to process the refund within 14 days of receiving the returned item.

  • When exercising your right of withdrawal, you are responsible for the cost of return shipping. The return shipping cost will be deducted from your refund, and the remaining amount will be refunded to you.

  • If the return relates to an approved complaint or an error for which we are responsible, we will cover the return shipping costs and no return shipping fee will be deducted from your refund.
Make a Complaint
  • If a product is defective, you have the right to make a complaint in accordance with applicable consumer protection laws. If you discover a defect, please contact our customer service as soon as possible so that we can assist you.

  • A complaint made within two months of discovering the defect will always be considered to have been made within a reasonable period of time.

  • You have the right to make a complaint for three years from the date you received the product. This applies to defects that existed at the time of delivery or can be attributed to an original defect. It does not cover damage resulting from normal wear and tear, accidents, improper use, or inadequate care.

  • If your complaint is approved, we will remedy the defect in accordance with applicable consumer protection laws.
    We process complaints as promptly as possible and aim to resolve the matter within 14 days of receiving the returned product or the information required to assess the complaint. In some cases, the process may take longer, for example if further investigation is required.

  • If your complaint is approved, we will cover the cost of return shipping.

  • If our assessment determines that the product is not defective under applicable consumer protection laws, your complaint may be rejected.