Terms and conditions

Last updated: July 2, 2026

These General Terms and Conditions (“Terms”) apply to all purchases made through www.shopartive.com (the “Website”). The terms “we”, “us”, and “our” refer to Artive.

For customer service enquiries, please contact us by email at support@shopartive.com.

Our customer support is available Monday–Friday, 9 AM–5 PM (Stockholm local time). We aim to respond to all enquiries within 24 hours. Response times may be slightly longer during Swedish public holidays and holiday periods.

Application

These Terms and Conditions apply to all orders placed through www.shopartive.com.

By completing a purchase, you confirm that you have read and accepted these Terms and Conditions.

If mandatory consumer protection laws applicable in your country provide greater protection than these Terms and Conditions, such laws will apply to the extent required by law.

Related Policies and Customer Information

To provide you with clear and easily accessible information, ShopArtive has gathered additional terms, policies, and guidance in the Customer Service section of the Website.

There you will find information about:

Delivery and shipping
Returns and refunds
Payment methods
Complaints and defective products
Privacy and the processing of personal data
Cookies
Frequently asked questions and other relevant customer information

You are responsible for reviewing the information relevant to your purchase before placing an order. By completing a purchase, you confirm that you have read and accepted these General Terms and Conditions and reviewed the information relevant to your purchase.

Limitation of Liability

ShopArtive is not liable for any indirect or consequential loss or financial damage arising from the use of a product, except where such liability cannot be excluded under applicable mandatory law.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including disruptions involving suppliers, shipping providers, public authorities, or other third parties.

Product images, lifestyle images, and other visual content on the Website are intended to illustrate our products. Minor differences between the images displayed and the product delivered may occur and do not constitute a defect.

As each painting is hand-painted, minor variations in colour, texture, brushstrokes, and surface finish may occur. These variations are a natural part of the artistic process and make each piece unique. Such variations do not constitute a defect or grounds for a complaint.

We are not liable for defects or damage resulting from incorrect installation, improper use, inadequate care, or normal wear and tear after the product has been delivered.

Intellectual Property Rights

All content on the Website, including but not limited to text, product descriptions, photographs, illustrations, graphics, logos, designs, trademarks, and other materials, is owned by ShopArtive or used with the necessary rights and permissions.

The content is protected by copyright, trademark law, and other applicable intellectual property laws.

No part of the Website or its content may be copied, reproduced, distributed, published, stored, or used for commercial purposes without the prior written consent of ShopArtive.

Unauthorised use may result in legal action.

Personal Data

ShopArtive processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information about how we collect, process, store, and protect personal data is available in our Privacy Policy, which is provided as a separate document.

Force Majeure

ShopArtive is not liable for any delay or failure to fulfil its obligations under these Terms and Conditions where such delay or failure is caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters
War
Acts of terrorism
Government actions or decisions
Strikes or labour disputes
Pandemics or epidemics
Transport disruptions
Major operational disruptions
Cyberattacks
Power outages
Supplier disruptions or other similar events

If such circumstances arise, ShopArtive will fulfil its obligations as soon as reasonably practicable.

Changes to These Terms and Conditions

We reserve the right to update or amend these Terms and Conditions when necessary, for example due to changes in applicable law, decisions by public authorities, changes to our business operations, or technical improvements.

The version of the Terms and Conditions in effect at the time you place your order will apply to that purchase.

The latest version of these Terms and Conditions is always available on the Website.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with Swedish law.

In the event of a dispute, ShopArtive and the customer will first seek to resolve the matter through dialogue.

If the dispute cannot be resolved by mutual agreement, the customer may, where applicable, refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). ShopArtive follows ARN’s recommendations where applicable.

Nothing in these Terms and Conditions limits or excludes any rights available to consumers under applicable mandatory law.