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• To place an order with us, you must be at least 18 years old, in accordance with applicable law. You must also be at least 18 years old to make purchases using credit or invoice-based payment methods.

• We reserve the right to refuse or cancel an order if incorrect information has been provided, if payment cannot be authorised, or if there are other reasonable grounds that prevent us from fulfilling the order.

• A binding agreement is formed only once we have accepted your order and you have received an order confirmation by email. We recommend that you keep your order confirmation for any future correspondence with our customer service team. You may cancel your order at any time before it has been accepted by us. If an order is cancelled, any payment already made by card, invoice, or another payment method will be refunded.

Customer Information

• To complete a purchase on the Website, you must accept our Terms and Conditions. By accepting them, you confirm that you have read and understood these Terms and Conditions in full and that you have read and accepted our Privacy Policy, including information about how we process personal data and use cookies.

Shipping & Delivery

• The estimated delivery time is stated on the relevant product page, and in your order confirmation. As our products are made to order, delivery times may vary depending on the product and the country of delivery.

• If your delivery is significantly delayed and the delay is not caused by you or by circumstances beyond our reasonable control, you are entitled to contact us for information about your order. If delivery cannot be completed within a reasonable period of time, you may have the right to cancel your purchase in accordance with applicable law.

• If your order is delivered to a collection point, you are responsible for collecting the parcel within the timeframe specified by the carrier. If the parcel is not collected and is returned to us, this will not be considered an exercise of your right of withdrawal.

• For uncollected orders, or orders returned due to incorrect or incomplete delivery information, we reserve the right to deduct any costs incurred as a result.

• If your order is delivered directly to the address you have provided, you are responsible for ensuring that the delivery information is correct and that someone is available to receive the parcel where required.

• If your parcel is damaged in transit or you do not receive your delivery, please contact our customer service team as soon as possible, and no later than 14 days after the registered delivery date or estimated delivery date. We will assist you in investigating the matter with the carrier and handle any claims in accordance with applicable consumer protection laws.

Delivery Area

• We deliver to all European countries.

• Your order will be delivered to a pickup point near your delivery address. The pickup point is selected based on the delivery options available through the carrier.